WhatsApp Automation
WhatsApp Business API automation — chatbots, broadcast campaigns, lead qualification, order updates and CRM integration — with compliant opt-ins and transparent pricing.
Patil Web Solutions provides WhatsApp automation services in India built on the official WhatsApp Business API. We design and deploy chatbots, broadcast campaigns, lead-qualification flows and order/appointment updates that meet customers on the app they actually open — with compliant opt-ins, CRM integration and transparent monthly costs.
What is WhatsApp automation?
WhatsApp automation is the use of the official WhatsApp Business Platform (API) to send and receive messages programmatically: instant replies to enquiries, chatbot conversations that answer questions and qualify leads, template broadcasts to opted-in customers, and automated notifications such as order confirmations, appointment reminders and payment follow-ups. Unlike the free WhatsApp Business App, the API supports multiple agents, chatbots, CRM integration, green-tick verification eligibility and volume messaging — within Meta's opt-in and template rules, which we configure correctly so your number stays in good standing.
What's included in our WhatsApp automation services
- WhatsApp Business API setup — business verification, number migration and display-name configuration done for you.
- Chatbot design and build — welcome flows, FAQ automation, lead qualification, product catalogues and human-agent handover.
- Broadcast and campaign management — approved message templates, audience segmentation and scheduling to opted-in lists.
- Automated notifications — order updates, shipping alerts, appointment reminders, payment links and feedback requests triggered from your systems.
- CRM and website integration — every conversation logged against the contact; leads from click-to-WhatsApp ads captured automatically.
- Team inbox setup — multi-agent routing, labels and assignment so human follow-up is fast.
- AI-powered replies — optional assistants built on the OpenAI, Gemini or Claude APIs that answer from your documents and escalate when unsure.
- Reporting — delivery, read and response rates, chatbot containment and conversion tracking.
Our WhatsApp automation process
- Discovery. We map your customer journeys and message volumes, then design the flows and templates worth automating first.
- Design. Conversation flows and template copy are drafted and submitted for Meta approval.
- Development. API integration, chatbot logic, CRM connections and the team inbox are configured on your number.
- Quality assurance. End-to-end conversation testing, opt-in compliance checks and failure-handling verification.
- Launch. Controlled go-live — often starting with one journey such as enquiry handling — with close monitoring.
- Support. Template management, flow optimisation and monthly reporting under a care plan.
Technologies we use
We implement the official WhatsApp Business API via Meta's Cloud API, with automation logic engineered in PHP 8 and MySQL and webhooks connecting WhatsApp to your website, CRM, e-commerce store or ERP. AI-assisted conversations use the OpenAI, Gemini or Claude APIs with guardrails and human handover. Click-to-WhatsApp ad tracking runs through the Meta Pixel and Conversions API for accurate attribution.
Industries we serve
WhatsApp automation delivers outsized results in India across e-commerce order updates, education admissions counselling, healthcare appointment management, real estate site-visit coordination, travel and hospitality confirmations, financial-services document follow-ups and local-service businesses that live on inbound enquiries.
Typical investment
As typical industry ranges in India, WhatsApp automation running costs generally fall between ₹3,000 and ₹35,000 per month, covering platform access, Meta's per-conversation charges and your automation plan, with a one-time setup fee depending on flows and integrations. These are broad market ranges — your quote depends on scope and message volumes, which we estimate transparently before you commit.
Your customers are already on WhatsApp — is your business? Get a Free Consultation to map the journeys worth automating, or Request a Project Quote with your use case.
Frequently asked questions
The free Business App is a manual tool for one phone and small teams. The Business API is the official platform for automation: chatbots, multi-agent inboxes, broadcasts to opted-in lists, CRM integration and template messaging at volume. Automation requires the API — we set it up end-to-end for you.
Typical industry ranges: ₹3,000–₹35,000 per month covering platform access, Meta's per-conversation charges and the automation plan, plus a one-time setup fee based on flows and integrations. We estimate your expected message volume and costs transparently before you sign.
Yes, via approved template messages to customers who have opted in. Meta enforces strict opt-in and quality rules — spamming gets numbers blocked. We configure compliant opt-in capture, template approval and throttling so your number maintains a high quality rating.
Yes. Every flow we build includes human handover: the bot handles common questions and qualification, then routes the conversation — with full context — to your team's shared inbox when a human is needed.
Yes. Conversations are logged against contacts in your CRM, website and landing-page enquiries trigger instant WhatsApp replies, and e-commerce platforms can send order, shipping and payment updates automatically through webhooks.
Green-tick verification is granted by Meta at its discretion to notable businesses that meet its criteria. We ensure your account, display name and business verification are set up correctly and submit the application where eligibility exists — but approval is Meta's decision, not something any vendor can guarantee.
We design, build and grow digital products: custom websites and web applications, CRM/ERP and SaaS platforms, AI automation, and SEO and performance marketing programs — delivered by a multidisciplinary team of 30+ professionals.
Cost depends on scope. As typical industry ranges in India, a business website may start around ₹25,000–₹75,000, e-commerce builds around ₹60,000–₹2,00,000, and custom software or SaaS platforms are scoped individually. We always provide a detailed, fixed proposal after a free discovery call.
Ready to discuss WhatsApp Automation?
Get a scoped proposal with timeline and fixed pricing — or start with a free consultation.