Refund Policy

We structure engagements to be transparent and milestone-based, so you always know what you are paying for. This policy explains how cancellations and refunds work.

Project engagements

• Before work begins: the advance payment is refundable minus any costs already incurred (e.g. discovery work, reserved capacity).
• After work begins: payments for completed milestones are non-refundable. Work completed but not yet billed will be invoiced proportionally.
• Pause or cancellation: either party may cancel with written notice. We hand over all paid-for work, source files and access credentials.

Retainers (maintenance, SEO, content, marketing)

• Retainers are billed monthly in advance and can be cancelled with 15 days’ written notice.
• The current month’s fee is non-refundable once the month has begun; service continues until the period ends.

Consultations

Free consultations are free. Paid advisory sessions are refundable if cancelled at least 24 hours before the scheduled time.

How to request a refund

Email hello@patilwebsolutions.com with your invoice reference. Eligible refunds are processed within 7–10 business days to the original payment method.

Disputes

If you are unhappy with any deliverable, talk to us first — we would rather fix the problem than process a refund. Genuine issues are resolved fairly and quickly.